DELIVERY
After the payment has been received, the customer receives an e-mail from info@ptech.com which includes the purchased product as jpeg, png, include .zip file. The lead time is 3 to 5 working days in general after receiving the payment. These details are not binding as long as no other kind of agreement has been made.
REFUND
Since info@ptech.com offers intangible and irrevocable goods, info@ptech.com is not granting a refund after providing the goods. The customer has to be clear about that before purchasing the product. info@ptech.com is only granting exceptions of this rule if the product does not match its description. A refund is depending on the case and can only be conducted if both parties agree. The time for refund claims is two weeks after the date of delivery.